1. About OneThing

OneThing is an AI-powered clarity and wellbeing tool operated by FocusAI Limited, a company registered in New Zealand, with its principal place of business at Havelock North, Hawke’s Bay, New Zealand 4130.

OneThing is designed to help users gain daily clarity, perspective, and encouragement. It is a general-purpose tool and is not a mental health service, counselling service, therapy, or medical advice platform.

2. Acceptance of Terms

By accessing or using the OneThing website or service, you confirm that you are at least 18 years of age and that you agree to these Terms and Conditions in full. If you do not agree, please do not use the service.

3. The Service

3.1 What OneThing provides

OneThing uses artificial intelligence to generate personalised responses, clarity prompts, encouragement, and suggested actions based on user input. Responses are generated automatically and are not reviewed by a human before delivery.

3.2 What OneThing does not provide

OneThing is not a substitute for professional advice of any kind. It does not provide:

• Mental health treatment, therapy, or counselling
• Medical advice or diagnosis
• Legal, financial, or professional advice
• Crisis intervention or emergency services

If you are experiencing a mental health crisis or are in danger, please contact emergency services or a crisis helpline immediately. New Zealand: 0800 543 354 or text 1737. International numbers are listed on our website.

3.3 Service availability

OneThing aims to provide reliable access to the service but does not guarantee uninterrupted availability. We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.

4. Subscriptions and Payments

4.1 Free tier

OneThing offers a limited free tier allowing up to three sessions per calendar month. No payment information is required for the free tier.

4.2 Pro subscription

A paid Pro subscription is available, providing unlimited sessions and additional features. Pro subscriptions are offered on a monthly or annual basis, as selected at the time of purchase. All prices are displayed and charged in New Zealand Dollars (NZD) and include New Zealand Goods and Services Tax (GST) at the prevailing rate (currently 15%) where applicable. FocusAI Limited is GST-registered in New Zealand (GST No. 147-725-582). Supplies to customers outside New Zealand may be treated as zero-rated for GST purposes in accordance with applicable law.

4.3 Delivery of the service

OneThing is a digital service. Access to Pro features begins immediately upon successful payment and continues for the duration of your subscription period. No physical goods are shipped. If you do not receive access within 15 minutes of payment, please contact contact@onething.co.nz and we will resolve the issue promptly.

4.4 Automatic renewal and recurring billing

By subscribing to Pro, you authorise FocusAI Limited to automatically charge your nominated payment method on a recurring basis at the start of each billing period (monthly or annual, depending on the plan you selected), until you cancel.

Charges will appear on your bank or card statement as ONETHING or FOCUSAI. You will receive a receipt by email each time your subscription renews; receipts function as GST tax invoices where GST has been charged and show the GST amount separately. We will give you reasonable notice by email of any change to subscription pricing before the change takes effect, and you may cancel before the change is applied.

4.5 Cancellation

You may cancel your Pro subscription at any time, for any reason, by emailing contact@onething.co.nz. Cancellation takes effect at the end of the current billing period — you will continue to have Pro access until that period ends, and you will not be charged again. No cancellation fee applies.

4.6 Refunds

Because OneThing is a digital service delivered immediately, we generally do not offer refunds for subscription fees already charged. However, we will refund a Pro subscription payment in the following circumstances:

• If you cancel within 14 days of your initial Pro purchase and have not used Pro features beyond the free-tier limit
• If a payment is charged in error or due to a technical fault on our side
• Where required by the New Zealand Consumer Guarantees Act 1993 or other applicable law

To request a refund, please email contact@onething.co.nz with your account email address and the date of the charge. We aim to process eligible refunds within five business days.

5. Acceptable Use

You agree not to use OneThing to:

• Submit content that is unlawful, harmful, threatening, abusive, or harassing
• Attempt to reverse-engineer, copy, or exploit the service or its underlying AI systems
• Use automated tools or bots to access the service
• Attempt to circumvent usage limits or access controls
• Submit false or misleading information

We reserve the right to suspend or terminate access for any user who breaches these terms.

6. Intellectual Property

All content, design, branding, and technology on the OneThing platform is the property of FocusAI Limited or its licensors. You may not reproduce, distribute, or create derivative works from any part of the service without express written permission.

AI-generated responses delivered to you through the service are provided for your personal use only and may not be republished or commercialised.

7. Limitation of Liability

To the fullest extent permitted by New Zealand law, FocusAI Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. This includes, without limitation, any reliance on AI-generated content.

OneThing’s total liability to you for any claim shall not exceed the amount paid by you to OneThing in the three months preceding the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

8. Disclaimer of Warranties

The OneThing service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the service will be error-free, uninterrupted, or that AI-generated content will be accurate, complete, or suitable for any particular purpose.

9. Third-Party Services

OneThing uses third-party services to operate, including AI infrastructure (Anthropic), email delivery (Resend), database hosting (Supabase), and payment processing (BNZ). Your use of the service is subject to the relevant terms of these third-party providers. OneThing is not responsible for the practices of third-party services.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Significant changes will be communicated via email or a notice on the website. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

12. Contact

Last updated: 18 June 2026. These terms were prepared for FocusAI Limited and should be reviewed by a qualified New Zealand solicitor before publication.